Refund Policy

Direct Wellness LLC provides professional medical services, licensed consultations, and personalized treatment plans. Because our providers dedicate immediate clinical time to review your medical history and intake forms upon submission, our refund policy strictly reflects the value of that professional labor and the regulated nature of medical prescriptions.

1. Standard Refund Policy: Service-Based Fees

To the fullest extent permitted by law, Direct Wellness LLC does not offer refunds on:

  • Clinical Review & Intake Fees: Once your intake forms are submitted, the medical team initiates a Clinical Chart Review. This fee covers the professional labor required for data verification and medical history assessment. This fee is earned at the moment of file initialization.
  • Telehealth Consultations: Any consultation (video, phone, or asynchronous review) that has been completed or for which a provider has reviewed the file.
  • Medications & Supplements: Per Federal Law, prescription medications are personalized, perishable, and regulated. Once a prescription is sent to a pharmacy or a medication is dispensed, it cannot be returned or refunded under any circumstances.
  • Shipping Fees: We are not responsible for carrier delays (USPS, FedEx, UPS) or weather-related issues.
  • Inaccurate Information: No refunds are issued for orders lost or delayed due to user error (e.g., incorrect shipping address or incomplete medical history).

2. Clinical Outcome Disclaimer

Fees are paid for the medical provider’s time and clinical evaluation, not for a specific outcome. No prescription is guaranteed. If a provider determines—based on their professional clinical judgment—that a specific medication is not safe or appropriate for you, the service is considered fully rendered, and no refund will be issued.

Weight Loss Programs (GLP-1): Clinical lab results are a mandatory requirement for treatment. Refusal to provide labs or medical ineligibility based on lab results does not entitle the patient to a refund, as the medical provider's chart review and clinical evaluation have already occurred.

3. Cancellation & Rescheduling

Missed Appointments: Appointments missed or canceled with less than 24-hour notice are forfeited and non-refundable.

Administrative Triage Fee: If a provider determines you are medically ineligible for telehealth (e.g., you require high-level in-person emergency care) before a full consultation occurs, a partial refund may be issued, minus a $35 Administrative Triage Fee to cover the cost of the initial medical screening and platform access.

4. Subscriptions & Recurring Memberships

Automatic Billing: Membership and subscription plans are billed automatically.

Cancellation Notice: You may cancel future billing at any time. To avoid the next scheduled charge, you must submit a cancellation request via email at least 5 business days prior to your next billing date.

No Retroactive Refunds: We do not offer prorated or retroactive refunds for "unused" portions of a membership or for charges already processed.

5. Chargebacks & Payment Disputes

By purchasing our services, you acknowledge that you are receiving a clinical service and/or a personalized medical product. In the event of an unauthorized chargeback, Direct Wellness LLC reserves the right to:

  • Provide this signed agreement and medical intake timestamps to your bank as proof of service.
  • Report delinquent accounts resulting from chargebacks to major credit bureaus.
  • Refer the account to a third-party collections agency.

6. Refund Eligibility (The Exceptions)

Refunds are only considered in the following limited scenarios:

  • A technical error resulted in you being charged more than once for the same service.
  • A technical or scheduling failure on the part of Direct Wellness LLC or our affiliates prevented the consultation from occurring.

Refund requests must be sent to customersupport@directwellnessnow.com within 48 hours of the incident.

7. HSA/FSA Transactions

In compliance with federal IRS regulations, all refunds for payments made via Health Savings Account (HSA) or Flexible Spending Account (FSA) cards must be credited back to the original card used for the transaction. We cannot issue cash, check, or alternative refunds for these transactions under any circumstances.

Governing Law

This policy is governed by the laws of the State of Florida. All disputes shall be resolved exclusively in the courts of Florida.

For full legal terms, including HIPAA protections and pharmacy disclosures, please review our Terms and Conditions.

Last Updated: April 13, 2026