Privacy Policy

Last updated: August 10, 2025

This Privacy Notice for Direct Wellness LLC (“we,” “us,” or “our”) describes how and why we collect, use, store, and share your personal information when you:

If you have questions, contact us at admin@directwellnessnow.com.

HIPAA Notice of Privacy Practices

(Required under 45 CFR §164.520)

This Notice describes how medical information about you may be used and disclosed and how you can get access to this information.

Our Commitment to Your Privacy

We are committed to protecting the privacy and security of your Protected Health Information (PHI) in compliance with HIPAA and applicable state laws.

Uses and Disclosures of Health Information

  • Treatment: To provide and coordinate your care, including with other providers.
  • Payment: For billing, collections, and insurance purposes.
  • Healthcare Operations: For quality assurance, audits, and internal operations.

We use HIPAA-compliant platforms such as CharmEHR, Updox, and other tools, hardware, services, and software for scheduling, communication, and recordkeeping. We do not store PHI on our own servers or hardware.

We also partner with third-party medical groups, such as Telegra Medical Group, to deliver certain telehealth and clinical services. These partners operate under strict confidentiality agreements and comply with HIPAA regulations.

Each vendor or partner is responsible for maintaining the security of the data they process. We maintain contractual safeguards and conduct periodic reviews to ensure ongoing HIPAA compliance.

Uses Requiring Authorization

We will not use or disclose your PHI for marketing purposes, sale of information, or other non-standard uses without your explicit written authorization.

Your Health Information Rights

  • Request restrictions on use or disclosure
  • Receive confidential communications
  • Inspect and obtain a copy of your records
  • Request corrections or amendments
  • Request an accounting of disclosures
  • Receive a copy of this notice
  • File a complaint without retaliation

To exercise these rights, email admin@directwellnessnow.com.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services.

SMS

By checking a checkbox or texting “START” to 863‑457‑4537, you consent to receive text messages from Direct Wellness LLC. Message and data rates may apply. We do not share SMS information for marketing. You may reply “STOP” to opt out. Text messaging is not guaranteed to be secure. Direct Wellness LLC complies with HIPAA regulations regarding SMS communication.

Do We Make Updates to This Notice?

Yes. We may update this policy from time to time. The latest version will always be available with the “last updated” date.

How Can You Contact Us About This Notice?

Email: admin@directwellnessnow.com
Address: Direct Wellness LLC, 500 S Florida Ave, Lakeland, FL 33801, United States

How Can You Review, Update, or Delete Your Data?

You may request access, correction, or deletion of your data by submitting a Data Subject Access Request (DSAR) through our website or email.

We retain personal and health information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, the CCPA/CPRA grants you rights to:

  • Know what personal data we collect and why
  • Access your data
  • Delete your data (with limitations)
  • Correct inaccurate information
  • Opt out of selling/sharing personal data
  • Limit use of sensitive personal data
  • Not be discriminated against for exercising your rights

How to Submit a Request

Send a request to admin@directwellnessnow.com or use the DSAR form on our site. Verification may be required. Authorized agents may submit on your behalf.

Sensitive Personal Information

We only collect and use sensitive personal data (like health information) as permitted by law and necessary for services.

For additional legal terms, please review our Terms and Conditions and Refund Policy.