Refund Policy

At Direct Wellness, all sales are final due to the personalized, clinical, and regulated nature of our services and products.

No Refunds on Services, Medications, or Shipping

We do not offer refunds on:

  • Medical consultations or provider services
  • Custom treatment plans, memberships, or packages
  • Medications, supplements, or any shipped products
  • Shipping fees or delays, regardless of cause

Our services involve licensed provider time, medical review, and regulatory actions such as issuing prescriptions. Medications and supplements are perishable, personalized, or regulated—and are not eligible for return or refund under federal pharmacy law.

Once an order is processed or shipped, it is non-refundable.

Provider Review & Intake Processing Fee Upon receipt of payment, all purchases—including services and treatments—include a non-refundable minimum fee of $75. This fee covers intake processing and clinical review by a licensed provider and applies regardless of treatment outcome. Once intake is submitted, the review process begins and this portion of your payment is considered rendered. If a provider determines that treatment is not clinically appropriate, no refund will be issued for the $75 review fee.

Telehealth Consultation Fee

The provider consultation fee (minimum $75) is non-refundable under all circumstances, including if:

  • You are not approved for treatment
  • You cancel after submitting your intake
  • You change your mind post-consultation
  • You submit incomplete or inaccurate information, such as wrong shipping address or missing medical details

Once our provider or staff begins reviewing your file or conducts a live consultation (when applicable), the consultation fee is earned and non-refundable.

Telehealth Urgent Care Consultation Fee Disclaimer

The $75 telehealth urgent care consultation fee is non-refundable after payment is submitted, as it reserves licensed provider time and secure access to our HIPAA-compliant telehealth platform.

Rescheduling is permitted up to 24 hours before the scheduled appointment by contacting patient support. Missed or late-canceled appointments are considered forfeited and are not eligible for refund.

If Direct Wellness LLC or its affiliated medical groups (such as Telegra) are unable to complete your consultation due to a scheduling or technical issue, we will offer either a rescheduled appointment at no charge or a full refund.

Medication, shipping, and pharmacy costs are billed separately and are non-refundable once a prescription is sent to the pharmacy. These services are fulfilled by independent third-party providers and are subject to their respective policies.

No Refunds After Prescription Is Submitted

Once your prescription is submitted—whether to a pharmacy of your choice or one of our partner compounding pharmacies—we cannot refund:

  • Medication charges
  • Compounding or dispensing fees
  • Shipping costs
  • Orders delayed by pharmacy or shipping carriers

Prescriptions cannot be canceled or refunded once submitted.

Medications are not returnable per federal pharmacy law, even if unopened or unused.

Treatment Costs May Be Refundable Only If:

We may issue a refund for the treatment cost only (not the provider fee) if:

  • You were billed in error or charged more than once
  • No service was delivered—meaning no provider reviewed your file and no prescription was issued

Subscription, Membership, or Recurring Plans

If you are on a recurring plan, subscription, membership, or multi-month plan:

Subscription-based, memberships and recurring plans or similar type plan are billed automatically and are non-refundable once processed. These plans may include bundled services, provider access, or digital resources.

You may cancel future billing at any time by contacting patient support. Cancellation prevents future charges but does not refund past payments.

You are responsible for canceling your subscription up to 2 weeks before your next scheduled charge, by contacting patient support. before the next billing cycle. We do not issue retroactive refunds for unused time.

Payment Plans & Missed Payments

If you are on a payment plan and fail to make required payments:

  • Your access to services may be suspended or revoked.
  • Your account may be referred to a third-party collections agency, as permitted by law.
  • You will receive written notice prior to escalation.

Refund Eligibility & Exceptions

Send refund requests by email to customersupport@directwellnessnow.com within:

Direct Wellness LLC does not offer refunds on consultations, medications, memberships, or shipped products due to the personalized, clinical, and regulated nature of our services. All sales are final once payment is submitted.

However, if we are unable to complete your consultation due to a scheduling or technical issue on our end—or on the part of our affiliated medical groups (such as Telegra)—you may be eligible for either a rescheduled appointment at no charge or a full refund. Please contact patient support within 48 hours of your scheduled appointment to initiate a review.

Refunds are not issued for missed appointments, late cancellations, or dissatisfaction with treatment outcomes. Medications and supplements are non-returnable and non-refundable once a prescription is sent to the pharmacy.

Governing Law & Jurisdiction

This Refund Policy, and all transactions between you and Direct Wellness LLC, are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any disputes shall be resolved exclusively in a court of competent jurisdiction located in that state.

For full legal terms, including HIPAA protections, pharmacy disclosures, and dispute resolution policies, please review our Terms and Conditions.

Last Updated: August 7, 2025